visit booking.com
VerifiedVerifiedBooking.com B.V.
Postbus 1639
1000 BP Amsterdam, Netherlands
Telephone Number: +1 (888) 850-3958
Email Address: [email protected]
Check out Getaway Deals to save 15% or more.
Get 20% back after your stay at a US vacation rental.
Register for the Booking.com account to reveal secret deals.
Join the Genius Loyalty Program and save 10% on hotel bookings and select car rentals.
Booking.com does not require customers to enter a coupon code, making it easy to apply your savings when securing your room reservations on Booking.com. The company also offers customers the chance save more with member deals. Go about earning your coupon discount and finding member deals on Booking.com as described below:
Sign In or Sign Up - If youʼre a returning customer, youʼll have to sign in, otherwise youʼll need to subscribe to apply discounts and find member deals. While an account isnʼt necessary to browse the listings, creating an account allows you to save deals that youʼre considering - a process that can be completed by conveniently using your Facebook login info or email address.
Click Email Link - If youʼre subscribing for the first time, youʼll get an email with a link. Just click it and youʼll be signed in and ready to browse.
Find a Giving Assistant Deal - Look up “Booking.com” and click on the coupon icon offering the savings you wish to apply to your booking. No code is needed.
Yes – any cancellation fees are determined by the property and listed in your cancellation policy. Youʼll pay any additional costs to the property.
If you have a free cancellation booking, you wonʼt pay a cancellation fee. If your booking isnʼt free to cancel anymore or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property, and youʼll pay any additional costs to the property.
Generally, the property is responsible for charging your card. If payment is instead handled by Booking.com, this will be stated clearly in your booking confirmation.
You usually can expect to pay during check-in or check-out at the property. However, there are some exceptions, like properties that require a prepayment for all or some of the total amount. Again, this will be stated clearly in your confirmation and payment policies.
If thereʼs no prepayment policy, it’s also possible that the property might take a test payment from your card before you stay. This is a temporary hold, that’s used to validate your card and guarantee your booking. Unlike a real charge, this test payment will be returned to your card.
Yes! You can make changes to your booking from your confirmation email or at Booking.com. Depending on the propertyʼs policy, you can do the following:
Change check-in/out times
Change dates
Cancel booking
Edit credit card details
Change guest details
Select bed type
Change room type
Add a room
Add a meal
Make a request
Contact the property
Be sure to check your email inbox, spam, and junk folders. If you still canʼt find your confirmation, go to booking.com/help and weʼll resend it to you.
Youʼll need a valid credit card to guarantee your reservation with most properties. However, we offer a number of hotels that will guarantee your booking without a card. You can also make a booking by using someone else’s card, provided you have their permission. In this case, confirm the card holder’s name and that you have permission to use their card in the “Special requests” box when booking.
The charge you see could be any one of the following:
Pre-authorization: A pre-authorization is just a validity check that temporarily blocks an amount roughly equivalent to the cost of your reservation on your credit card. The amount will be unblocked after a certain amount of time. How long this takes will depend on the property and your credit card provider.
Deposit or prepayment: Some properties require a deposit or prepayment at the time of reservation. This policy is clearly highlighted during the reservation process, and you can see it in your confirmation email as well. If your reservation allows for free cancellation, this amount is returned to you if you choose to cancel it.
Our Customer Service team is always there if you need help with a payment issue. You can go to booking.com/help to get in touch with them.
Pet policies are always displayed on the property’s page under “House rules.”
You chose a policy when you made the booking on our platform. If that policy allows a change of dates or free cancellation, youʼre entitled to that.
For bookings made before April 6, 2020: You may be able to change or cancel your (non-refundable) booking for free if you canʼt travel to or stay at the property due to implications of the coronavirus (COVID-19) outbreak (e.g. government travel restrictions, closed borders). This depends on several factors, including your country of origin, your destination, the date that you made your booking, your departure date, your arrival date, and your reason for traveling. If your booking falls within a category above, the property should allow your date change request or cancellation. If you want to cancel your booking and have already made a prepayment, the property should offer you credit or a voucher for a future stay. If youʼd prefer to receive a refund, youʼre entitled to that also.
For bookings made on or after April 6, 2020: Your change/cancellation request will be handled by the property. The policy you chose and mandatory consumer laws, where applicable, are relevant. Sign in and select the relevant booking to see your options.
No code needed.