Tracking orders, discovering coupon codes, asking questions? Customer service is an art and a science.
ULTA has a comprehensive set of tools that allow users to optimize their shopping experience. ULTA Beauty is the largest beauty retailer in the U.S. providing beauty lovers with cosmetics, fragrance, skin care products, hair care products, and salon services.
ULTA Customer Service Phone Number
ULTA’s customer service number is (866) 983-8582. A consumer with a disability may also contact customer services at (866) 983-8582 to access this service in an alternative format.
ULTA Customer Service Online
There is a comprehensive Customer Services page on the ULTA.com website (https://www.ulta.com/guestservices/all). From this “Guest Services” page you can perform a number of customer service activities (see below). You can also search for coupon codes, sale items, special offers and look up discount codes.
Check Order Status
From an easy interface there are 2 ways to check to see the progress of your order.
This feature allows users to customize their gift cards from pictures, amounts and messaging.
This allows users to access their accounts and make changes and requests.
ULTA Customer Service FAQs
How do I update my account?
To update your password, login, or email address:
Sign in to your ulta.com account and select “Update Account Info” within the “My Account” tab.
To update the account with a new mailing address:
Sign in to your ulta.com account and edit the current shipping address within the “Address Book”.
If you wish to no longer receive Ulta Beauty Solicitation via mail, please click here to contact our Guest Service Department directly here
I lost my rewards card how can I get a new one?
No need for a card–simply provide the phone number or e-mail address associated with your rewards account to the cashier at checkout. Alternatively, you can log in to your account on Ulta.com and go to the My Rewards section and click the “Print My Rewards Card” link, or you can go mobile: download the Ulta Beauty app and you can access your 13-digit Ultamate Rewards account, and you can even add your virtual card to your Apple Wallet.
How do I unsubscribe from emails?
Log into your account from the web or mobile app and go to My Account.
Click “Unsubscribe” in the Email Preferences section.
Or, you can click the “unsubscribe” link at the bottom of any Ulta Beauty email you receive.
Redeeming ULTAmate Reward Points Online
Make sure you are logged in and your Ultamate Rewards member ID is on your My Account page of ulta.com. When you finish adding all products to your cart, proceed to checkout and provide your shipping information. When you get to the payment page, find the field at the bottom of the page where you can select how many points you want to redeem. Make your selection and proceed through checkout!
Return/Exchange Points Issue
Please contact Guest Services for help resolving points issues on returns or exchanges. To speak with a live Guest Service Representative, please call 866-983-8582. We are open from 7 am-11 pm CST, 7 days a week.
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Tom Galido is a cofounder of Upright Data. His goal is to make sure that our customers are armed with the best insights to get the most out of their shopping experience. Tom holds a BA from Loyola Marymount University and an MBA from Georgetown’s McDonough School of Business. In his free time he is a science fiction / fantasy author.