Whenever you interact with a business, you’ll naturally encounter issues you need to have resolved. You’ll want to contact customer service to receive help, from product issues to general questions.
With that in mind, you may interact with Northern Tool and address a situation you face. Instead of dealing with it or hoping for the best, you can review your customer service options to cover your needs.
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Contact the Store
Before you try other options, you should contact your local store. You can reach out to them by looking up your store information, checking their hours and services, and contacting them by visiting or making a phone call.
For example, if you live in Texas, you can search through Texas Northern Tool stores to find the one you visit. You can then reach out with whichever method you prefer, allowing you to talk directly with people and work through the problem locally.
Website Chat
As you search online for coupons, you may ask questions about the website to receive help. For example, by visiting Northern Tool’s homepage, click the Chat button in the top-left corner to get started.
Once you do, you’ll put in your name, then you can mention your issue along with your email address. Doing so lets you receive emails about the information to keep you up-to-date.
After you submit the information, you’ll wait for someone to respond to your situation. You can then ask further questions and seek help to address your customer service concerns.
The Contact Us Page
On top of other customer service options, go through the Contact Us page to find more ways to cover your customer service needs. The services include product returns, product information, sales, receiving replacement parts, and anything else you need.
You should also note the contact times to ensure you don’t try to interact with them outside of the standard hours, based on Central Standard Time (CST).
- Mon-Fri: 7 AM to 8 PM
- Sat-Sun: 8 AM to 5 PM
These times apply to most contact options, so remember that you may need to wait a while for a response based on when you send it.
Phone Calls
You can make phone calls to make it simple and discuss your situation with someone. You have three phone numbers to call based on your needs.
- 1-800-222-5381 for customer care
- 1-800-221-0516 for product information and sales
- 1-800-657-0516 for replacement parts
Since the business splits phone numbers into various sectors, you can immediately call whichever applies. So whether you need help getting a refund or finding a replacement part for your product, you can call the best one for your situation.
Text Messages and Fax
If you want to text Northern Tool, you can do so at 1-800-221-0516. For example, you can text for help with customer care or product information and sales. That means you can grab your phone, quickly make a message, and wait to receive a response.
You can also fax them as needed, though that service only applies to product information and sales. You can reach them at 952-882-6927.
If you go to the Contact Us page, you can scroll down and find the email option. Emails are supported Monday through Friday, so if you try to message them on a holiday or the weekend, you must wait until the weekdays to get a response.
You can include your email address and your name to get a response. If you have a customer number, you’ll want to include that along with one of the listed subjects. For example, you can ask about customer care, sales, merchandising, and more.
You’ll then say what you want, tell them you want a response, and wait for them to contact you.
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Tom Galido is a cofounder of Upright Data. His goal is to make sure that our customers are armed with the best insights to get the most out of their shopping experience. Tom holds a BA from Loyola Marymount University and an MBA from Georgetown’s McDonough School of Business. In his free time he is a science fiction / fantasy author.