5 Things You Didn't Know About Crutchfield
- Founder Bill Crutchfield was 13 when he built his first stereo sound system and began installing such systems throughout Charlottesville.
- In May 2008, founder of and still hands-on executive with the company, Bill Crutchfield, carried the Beijing Olympic Torch in Hangzhou, China.
- The company received the Governor's One Virginia Technology Award for its leading and innovative use of tech and serving the state's citizenry.
- In the early 1980s, the company developed Crutchfield's Basic Beliefs to clearly define the company's leading values and to boost employee morale.
- A large number of the company's employees are professional musicians who spearheaded the implementation of the company's pro audio equipment department.
How to Redeem a Coupon Code at Crutchfield
Use a coupon to save on your Crutchfield orders. There are many sites on the web offering as much as 50 percent off your electronics purchase.
At some sites, you may only have to activate the coupon with a click. It may be a good idea to open an account with Groupon, Dealcatcher or another reputable site. This way you can get notifications about new Crutchfield coupons.
When shopping at the store, find what you'd like and drop it into your shopping cart. During the checkout process, keep an eye out for an "Apply Gift Card or Offer Code" on the right side of the screen. Click on it and open a dialog box with two tabs. Choose the "Offer Code" tab and enter the coupon code. You may then complete your purchase.
Crutchfield offers two clearance options. They have sections for "Weekly Specials" and "Shop the Outlet." Click on the "Specials" option on the far right of the menu bar and open the menu for choosing audio specials, wireless devices, headphones, and television, video, and camera specials. Many of the products may be refurbished or returned items, but they still come with the store's guaranteed satisfaction 60-day return policy as well as lifetime customer support.
Crutchfield started as a provider of audio products. Bill Crutchfield was restoring antique cars and building sound systems. He solely managed what had yet to become a store. Inventory was kept in the family garage. Crutchfield wrote his own catalog, took customer calls, and drove deliveries to the local post office in his father's Lincoln.
The work made the entrepreneur realize if he wanted to succeed, he could not do it alone. Crutchfield surveyed his customers, querying them on their likes and dislikes about his operation and products. He discovered customers loved his personalized customer service and the inventory, but they were intimidated by their lack of knowledge about the products. They loved the ease in which they could get a car stereo but now had to concern themselves with getting it installed.
With this info, Crutchfield decided to not just supply product. He added deep levels of information for his customers. This change put his company on the retail map. Four decades later, his former one-man organization is a major resource with almost 500 employees. Crutchfield is an authorized retailer for every single brand in its library and they have serviced over six million customers.
Pick any noted electronics manufacturer out there and they are well represented by Crutchfield. You will find the world's most popular names, like Yamaha, Samsung, Nikon, Pioneer, and LG. But you will also come across respected companies such as Polk, Alpine, Clarion, and Definitive Technology, companies noted by enthusiasts and professionals.
While one may be able to find these products at eBay, Crutchfield leads by packaging every sale with details that go beyond the sale and shipping of a product. Buy an INSTEON indoor camera or a Sure PGA48 dynamic vocal mike and get your purchase within days. You now have the company's 60 return policy to ensure you love the product and lifetime support for the product from Crutchfield's team of technical experts. Whether a satellite radio or projection screen, the organization has an expert that can walk you through every detail for maintaining your product. It's a service available 24/7/365 and it's free for the life of that product!
Crutchfield also has step-by-step guides, manuals, articles, videos, and other sound resources. The company's performance has rated them Bizrate's "Circle of Excellence" Platinum Award 16 years in a row, the only company to do so out of 5,000 online retailers in the Bizrate network which includes Amazon.
The store offers a loyalty program that turns points into savings. Customers earn a point for every dollar spent with those points turned into rewards cards which can be used for future purchases. It all starts with using a valid email address to open an account and getting your first 50 points as a bonus. Points remain pending for 30 days after the order ships, at which time they will become available for any new purchase. Once points are redeemed, you can give the rewards card as a gift.
Crutchfield encourages customer interaction. Besides its extensive online presence in social media (see below), they encourage customers to share stories about their experiences with the store and products. From advice on selecting the right product to meticulous installation instruction, customers have a deep appreciation for Crutchfield's services, gladly coming back for more and recommending the store to others.
Crutchfield Social Media Links
Crutchfield on Facebook: Several hundreds of thousands of people are regularly coming to Facebook to see what's going on with their favorite electronics retailer. Along the lines of the store's policy to create unique experiences for their customers, there is far more here than product promotion. Get a look at the employee gratitude board or speculate on why Bob Dylan deserves a Nobel Prize.
Crutchfield on YouTube: Car stereo demos, Crutchfield employees exploring the store's inventory, detailed step-by-step installation instructions for car speakers, wall mounting your new TV, and choosing the right sound.
Crutchfield Customer Service Contact Info
Crutchfield New Media LLC
1 Crutchfield Park
Charlottesville, VA 22911
Telephone Number: +1 (800) 955-9091
Email Address: firstname.lastname@example.org