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3 Foolproof Ways to Contact Customer Service at Carters.com (Tips and Tricks Included)

Parenthood is lovely. You see your child hit their developmental milestones and get to enjoy discovering the world with them. However, it can also be stressful balancing budgets, choosing new clothes for them as they grow, handling meal planning every day of the week, and so forth. 


baby guide


When something goes wrong with your order of Carters.com baby, toddler, or children’s clothes, we want you to be able to get help fast. Here are three ways to contact the customer service department at Carters.com so you can return to your most important job: parenting. 

1. Start a Live Chat

Accessing the Carters.com live chat feature is the fastest way to receive customer service. A live chat representative is always standing by to assist you 24 hours per day, seven days a week.


You will start your live chat online by stating the reason you are contacting Carters.com. They will have a list of reasons for you to select so that they can connect you to help. It could be an issue with your order, checking the status of your order, account management needs, refund requests, promotion questions, and so on. 


You will select the prompts that pertain to you. Once you have answered all of the prerequisite questions, you will be connected to an available live agent to further assist you. They will walk you through the necessary steps to resolve your issue. 


Live chat is the best option when you cannot reach anyone on one of their 1-800 numbers outside of normal business hours.  

2. Call One of the Customer Service Hotlines

Sometimes talking to a live chat associate is not as effective as talking to a representative verbally on the phone. If you want to talk to an agent one-on-one in a telephone conversation, you can call one of the two hotlines to get connected to someone to further assist you. 


You should dial 1-877-333-0117 to help remedy technical problems or if you have questions about your online order. You can also learn more about the Carters.com Rewarding Moments program. The order assistance hotline is available to call Monday through Friday from 7 am to 10 pm EST, and Saturdays and Sundays from 9 am to 9 pm EST. 


For consumer affairs manners, call 1-888-782-9548. If you have questions about products or want to discuss an experience at a Carter’s retail store, this is the toll-free number to call. You can also discuss any corporate information or general assistance with company-related manners using this number, available Monday through Friday from 8 am to 8 pm EST. 

3. Email the Company

If your question is not pressing and can wait a couple of days, you can email the company at contactus@carters.com. Send all media inquiries, order questions, and other manners to this email and an agent will return your email within 24-to-48 hours of sending the correspondence. 


Alternatively, you can fill out a form on their website, including your email, and send it off. Check your email regularly to be ready for when an agent emails you back. 

Tips and Tricks for Contacting Carters.com

For the agent assigned to your inquiry to better serve you, have the order number in question available for you to tell them over the phone or to type in the live chat. If you are emailing the company, include the order number in the issue description so they can identify your case quickly. 


If you are not contacting Carters.com regarding a specific order, make sure to state the manner of your business clearly and professionally whether you are writing or verbalizing it. Be patient with the agent and do not get harsh with them. They are only attempting to help and the best thing you can do is remain patient. 


If you are looking for deals or coupon codes, the best place to look is online at a website like Giving Assistant. There are plenty of codes and coupons you can use for online orders to save you money.  


We hope that you get your Carters.com issue fixed as soon as possible. For now, take a deep breath and keep moving forward, one step at a time. 

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