If you buy a product or service through the links found on our site, we may earn a commission. Learn more about Giving Assistant.

Customer Service at Booking.com – 4 Methods to Get Your Purchase Right

As one of the world’s largest travel marketplaces, booking.com offers users an easy and reliable way to book their travels – from flights to accommodation. If you have a question or concern regarding your booking; or you simply have an inquiry about a potential booking, booking.com’s customer service team is readily available to assist you 24 hours a day. Talk about a dedicated customer service team!

Santorini, Greece

Don’t waste another minute researching booking.com’s contact information – we’ve gathered numerous ways to get in contact with their customer service team so that you don’t have to!

Calling booking.com’s customer service team 

To contact booking.com’s customer service team via telephone, you can give them a call at 888-850-3958. The team will be available to take your call 24 hours a day, seven days a week. Don’t leave your questions unanswered! Give the customer service team a call.

Email the customer service team

You can email booking.com’s customer service team at customerservice@booking.com. The customer service team is prompt to answer any questions you may have. If your email is regarding an existing booking, include the booking number in the subject line of the email. This information will allow the customer service team to easily locate your booking and better assist you.

Contact booking.com via the booking.com mobile app

The booking.com mobile app makes overall use of the marketplace more convenient. You can manage your bookings easily through the app, view completed or canceled trips, and save promising flights and accommodations for your future reference.  The ease of using the mobile app instead of a desktop computer also ensures that users can easily contact the customer service team at their convenience.


Users can contact the customer service team by clicking the chat bubble icon at the top of their phone screen. From there, select the “customer service” button on the right side of the screen. From there, you can choose your reason for contacting booking.com from several choices. If you wish to skip right to speaking with customer service directly, click on the “something else” option, and select “message customer service” at the bottom of the page. Voila! You can then craft your message and submit it directly to the booking.com customer service team.


Sounds easy enough, right? Right!


Booking.com’s Help Center

If you don’t have the booking.com app, and you don’t want to download the app, then you can contact the customer service team at booking.com through the website’s help center page. The help center page also includes a list of frequently asked questions that you can consult before contacting the customer service team. Who knows, you may find the answer to your burning query before needing to contact the customer service team directly!


If your question is not on the list of frequently asked questions, you can contact the customer service team by either signing into your booking.com account, or selecting the “continue without an account” option. If you select “continue without an account” you will need to provide your confirmation number and PIN code to continue. If you don’t have access to your confirmation number or PIN code, you can quickly create an account to contact the customer service team. You can also log in to your booking.com account by signing in through your Facebook or Gmail account.


Planning a trip sometime soon? Don’t miss out on the latest deals on flights and accommodations. Use our booking.com promo codes before booking your next trip. We want you to maximize your savings!

Related Posts:

Customer Service: 7 Best Ways to Get Your Problems Solved at Papa Johns

Customer Service At Lovehoney.com – 4 Simple Ways To Get It Done!