A guide to getting your problems solved at Papa Johns using their handy customer feedback tools
Reaching customer service for any business can be a difficult task. However, some stores go above and beyond with a very robust set of tools to help customers resolve their issues quickly on a variety of devices for both foreign and domestic locations. Papa Johns makes it easy to give many types of feedback. Surprisingly, even if you are not a customer! Make sure you have any information that can help speed the process like order numbers, local location, promo codes and coupons that may be associated with your order.
Here are 7 ways you can get the answers you need quickly so you can get on to enjoying your pizza!
Feedback Forms for Customer Service
This is a pretty comprehensive tool. They ask you for your order number (on the receipt) and which store delivered your order locally. It’s a pretty good workflow and easy to use.
Feedback Forms for Non-Customers
Now this was a very interesting link that we couldn’t wait to click. Alas, you can only do 3 things on this tab: 1) Request a new store location; 2) Provide Feedback on a Papa John’s truck and 3) Request nutritional information on Papa Johns products.
Customer Service Chat Function
This feature is actually really great and you can get your Papa Johns issues resolved in real time. We recommend this feature for quick resolution with corporate issues. Response rate is quick and the representatives are helpful.
Directory For Local Franchises
This is the choice when you have questions about the actual fulfillment of your order and delivery. This directory includes phone numbers and addresses to make sure the “last mile” of your online pizza order is on track or if you want to order directly from a location on the phone.
International Customer Service Feedback Forms
There are two country options here. 1) UK and 2) All Other International Markets. The UK customer feedback loop is only available on the Papa Johns app. All other international markets are available on the website: China, Guam, Kazakhstan, Kyrgyzstan, Pakistan, Philippines, South Korea, Bahamas, Bolivia, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Mexico, Nicaragua, Panama, Peru, Puerto Rico, Trinidad and Tobago, Venezuela, Azerbaijan, Belarus, Cyprus, France, Ireland, Netherlands, Poland, Spain, Turkey, United Kingdom, Bahrain, Egypt, Erbil, Israel, Kuwait, Morocco, Oman Qatar, Saudi Arabia, Tunisia and United Arab Emirates.
Customer Care Team
There is a Papa Johns customer care team option and it has the following functions: 1) Request a new store location; 2) Provide Feedback on a Papa John’s truck and 3) Request nutritional information on Papa Johns products.
Mail in Customer Service Feedback
Papa Johns offers a mail in feedback option. The physical address is: Papa John’s International, Inc. P.O. Box 99900 Louisville, KY 40269-9990
There is also a message for feedback from employees of a specific branch: “If you are a corporate restaurant team member and would like to submit a concern, please contact your General Manager, Director of Operations or Human Resource Director (for contact information reference your team member handbook). If you are a franchise restaurant team member, please contact your franchisee to discuss any questions or concerns you have.”
If you’re looking to cancel your order, read our guide on the steps to Cancelling a Papa Johns Pizza Order: 3 Foolproof Methods
Written by Tom Galido
Tom Galido is a cofounder of Upright Data. His goal is to make sure that our customers are armed with the best insights to get the most out of their shopping experience. Tom holds a BA from Loyola Marymount University and an MBA from Georgetown’s McDonough School of Business. In his free time he is a science fiction / fantasy author.