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Customer Service at Briggsriley.com – 4 Ways To Reach Out

When you have a question about an order or a product for a specific business or company, reaching customer service can sometimes be challenging. 


Briggs & Riley prides itself on communication and customer service, ensuring customers find exactly what they need. To accomplish this, there are several ways to contact the customer service representatives at Briggs & Riley. 


Briggs & Riley: Durable Luggage with a Lifetime Guarantee


With options to call, email, use the website’s customer support chat feature, and FAQs, let’s take a closer look at how they help. 

Call the Customer Service Hotline

Call the Briggs & Riley customer service hotline at 1-877-745-3978 for immediate customer assistance. They operate from 9 am to 5 pm EST, Monday through Friday. 


If you have already connected with a specific representative via a direct extension, you can enter those numbers when prompted. Otherwise, you can look up specific representatives via the company directory. 


To receive general customer service, press one when the automated message prompts you to do so. Remember that the automated message will notify you that calls will be recorded and monitored for quality service and training. 

Email the Company 

Email customer-service@briggs-riley.com highlighting your customer service issue. This option is best if you are okay with waiting at least 24 to 48 hours for a response. 


Be sure to include your order number, what’s wrong with the product (if you are scheduling a repair), or how long ago you placed the order if it is late arriving at your residence. The more information you provide, the smoother it will be in solving your customer service issue more expeditiously. 

Customer Support Chat Feature

For quick access to a customer service representative right from your computer, check out the chat feature in the bottom right corner of your screen. From here, you’ll be prompted to enter your name, email address, and contact information before being connected with a support representative for immediate assistance. 

Look at the FAQs

If you have a quick question, try checking the FAQ section of the website. Here you can learn proper care for your luggage, including cleaning and storage tips, troubleshoot the combination lock, learn about shipping policies, returns, and repairs, as well as suggestions for packing your luggage efficiently. There’s even a section for ordering questions, from domestic and international shipping answers, sales tax questions and monogram details. 

Refer to the Briggs & Riley Blog

You can get valuable information from the Briggs & Riley blog. Learn how to pack when visiting places with different climates. Find tips on how to not overpack your bag so you have less to take home with you at the end of your trip. 


If you have the DIY repair kit (the alternative to sending your bag to be professionally repaired), you can refer to the repair guide blog post to further understand how to fix your Briggs & Riley product. 


Are you not sure how many bags you may need for your trip? Refer to the Luggage Sets blog post to get pointers on what types of Briggs & Riley luggage and bags are best for how many days you will be at your destination. 


Preparing to travel to a new destination should be fun and exciting. When you order your Briggs & Riley luggage, the company strives for customer service and offers several methods of communication or easy access to frequently asked questions to ensure a positive product and shopping experience.  


From calling the customer service hotline during business hours, to emailing or contacting a customer support representative online to the website blog and FAQ section, you’re guaranteed answers to your questions at the click or press of a button. 


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