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Customer Service at Hostelworld – 6 Approaches

Many customers need someone to talk to when it comes to their booking concerns. HostelWorld Group is dedicated to providing excellent customer service. If you find any challenges in booking accommodations, refer to how you can reach them with your specific concerns.


Emailing HostelWorld

You can email them at [email protected] if you have any inquiries about your bookings. You will be directed to the customer service team. You can also provide your feedback on their services so that they can better assist you with any of your concerns. 

HostelWorld Support Page

Another option is to enter the details of your request on the support page. The support staff will get back to you as soon as possible.

You need to enter your email address, subject, and a complete and brief description of your concern. There is a drop-down menu on the concern category which shows the following:


  • Cancel a booking
  • Change a booking
  • Resend confirmation
  • Account 
  • Review
  • Hostelworld booking guarantee
  • Making a booking
  • Problem with a booking
  • Request callback
  • Work with us
  • Group bookings
  • Report on the internal complaints handling system
  • Other

You can also attach screenshots or documents pertaining to your concern on this page. 


If you have a common question, consider checking out HostelWorld’s detailed FAQ section on their website. Here you’ll find responses to frequently asked questions.

Data Protection Officer

What’s good about Hostelworld’s customer service is that they value your data privacy. They prioritize ensuring that all your private data is secure within their system. If you feel your rights are violated, you may raise your complaints and communicate with their Data Protection Officer at [email protected]

Customer Service for Press Releases

HostelWorld is open for media outlets, including bloggers and press to feature their services and to learn more about Hostelworld. You can reach them at [email protected]. The support team will happily assist you with the information you need for your articles. 

Customer Service for Brand Partners and Investors

Hostelworld values its brand partners in expanding its reach and providing additional value to its customers. You are welcome to partner with them and get in touch using their email, [email protected]

For any financial and investor relations concerns, you may contact [email protected].

Office Addresses

If you have a very specific query and haven’t had luck getting an answer from the customer representatives over the phone or email, you can try visiting one of their offices. There may be somebody who can help you navigate your concern. Hostelworld has several headquarters located in the following areas: 

  • Sydney Office: Level 24, Three International Towers, 300 Barangaroo Avenue, Sydney Australia
  • Hostelworld.com Ltd.: Floor 3, Charlemont Exchange, Charlemont St, Dublin Ireland
  • Ireland branch office: Floor 3, Charlemont Exchange, Charlemont St, Dublin, Ireland
  • Hostelworld Services Ltd.: One Chamberlain Square, Birmingham, United Kingdom
  • Shanghai Office: Hostelworld.com Ltd.: Suite 304, Block 2, No. 425 Yanping Road, Jing’an District, Shanghai China

Final Thoughts: World-Class Customer Service

Hostelworld is known for its world-class service. It aims to go above and beyond what its customers expect worldwide. As you can see, they provide a list of multiple company email addresses to focus on various areas of customer care.


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