Uber provides phone and in-app help for drivers and riders on and off the road in response to their feedback. If you have a common concern, check out Uber’s frequently asked questions.
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The Uber App and Help Page
You can contact them if you have a question concerning your account or need to report an incident. Uber Support is always online to answer your questions, but consider that they get a lot of them. Uber encourages contact using their app or their help page. Users are required to give the support staff up to 24 hours to respond.
For assistance, go to the “Help” section on the app or official site, select the issue you’re having, and speak with a trained employee. You also have the option of calling over the phone.
Customer Service For Emergencies
If you have been in an accident, call Uber’s Critical Safety Response Line at (800) 285-6172. Do not use this Uber phone number for anything else but emergencies. People who take these calls will call the police for you when you are in danger. The employees who answer this Uber support phone number do not provide standard Uber customer service.
Contact Uber on the Phone
If you want to contact Uber on the phone, use these numbers:
Main: 866-576-1039
Customer Service: 800-593-7069
Riders can contact Uber’s dedicated support staff for assistance with their questions or problems. Riders traveling and going somewhere new or having problems will find this very convenient. Your issues may be dealt with quickly and efficiently when you call the Uber support staff.
To phone support over the app, do the following:
- Open your app.
- Tap the menu icon.
- Tap “Help.”
- Navigate to the issue you’re experiencing.
- If phone support is available for your issue type, select “Call Support.”
Contact Uber over Email
Some people aren’t as keen to go through a phone conversation. You can quickly resolve any problems or issues you may have with the Uber platform by sending an email to Uber support.
You can include any files or screenshots in your email to Uber support to help the team understand, resolve your issue faster, and keep a detailed record of your conversations, which may consist of receipts, travel information, or past messages.
You will receive a copy of your email exchanges with Uber support in your inbox, which you can read again if necessary. If you need to follow up on your complaint or to prove that you spoke with Uber support, this can be useful.
If you want to contact Uber over email, use these details:
Uber email: [email protected]
Complaint: [email protected]
Advantages of Calling vs. Emailing: Which Is the Best Option for You?
One advantage of calling Uber support is the immediacy of the response. When a customer calls, they can speak directly to a representative and get a response within minutes, which is practical for customers with urgent concerns. Speaking with a representative can also provide a sense of personal interaction.
On the other hand, emailing Uber support has its advantages. For one, it allows customers to communicate in a written format, which can be more organized and clear.
For customers who do not like speaking on the phone and want to keep a written record of their communication with Uber. Emailing support can be done at any time, and customers don’t have to worry about wait times or the availability of support representatives.
Final Thoughts
For issues like account security, payment disputes, and lost items, submitting a request through the app or website is recommended. In-app support is the quickest and most efficient way to resolve issues. If you prefer a different form of communication or if the in-app support did not fix your problem, you can get support by calling or sending an email.
Whether you’re looking for assistance regarding an Uber coupon code from givingassistant.org or an ongoing ride, Uber has various support avenues available.
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Tom Galido is a cofounder of Upright Data. His goal is to make sure that our customers are armed with the best insights to get the most out of their shopping experience. Tom holds a BA from Loyola Marymount University and an MBA from Georgetown’s McDonough School of Business. In his free time he is a science fiction / fantasy author.