Backcountry Customer Service Contact Info
1678 West Redstone Center Drive Suite 210
Park City, UT 84098
Telephone Number: +1 (800) 409-4502
Email Address: firstname.lastname@example.org
Backcountry Review & Savings Guide
When you're not hitting the slopes or running a 5K, and it's time to save money on the best gear and active apparel available online, Backcountry.com is one of the leading online specialty retailers for the outdoors. In addition to selling premium, high-performance goods, the company also encourages a growing community of outdoor enthusiasts to share experiences, review products, and give suggestions to shoppers. Not only will you find the cream of the crop goods for trail running, camping, mountain biking, skiing, mountaineering and backpacking, but you'll also learn which brands best suit your needs.
For instance, there's customer service, and then there's the kind of expanded shopper assistance that Backcountry.com supplies, which includes free advice from real 'gearheads' who use and understand the items sold at Backcountry. To get your personal 'Gearhead,' simply select a few activities (such as camping, snowboarding, surfing, or yoga) to review a list of suggested experts that match your interests.
These outdoor specialists will answer your questions and treat you to a personalized experience that includes tailored recommendations and exclusive benefits, which increases in value with the use of a Backcountry.com coupon.
And, Backcountry.com sells more than just a pair of hiking boots and an insulated jacket to keep you warm; plenty of active folks turn to the company to fully outfit their next outdoor adventure that might involve options from an assortment of triathlon bikes, skis, snowboards, tents, safety gear, hydration packs, whitewater kayaks, and all of the shorts, jerseys, vests, jackets, gloves and footwear that goes along with these types of excursions.
Additionally, Backcountry.com also offers an array of accessories that go beyond travel backpacks and a pair of Oakley ski goggles – you'll also find items that allow you to better understand and enhance your lifestyle with cookbooks, energy bars, bike repair manuals, and fitness guides. When creating unforgettable memories, consider capturing your latest exploits and achievements with GoPro cameras, mounts and accompaniments sold through the company.
When shopping Backcountry.com, don't be overwhelmed by the endless supply of gear, clothing, and accessories that's more than ready to accommodate you on some of your most adrenaline-packed pursuits. There are plenty of ways to narrow down a search for the latest and greatest items. You could start by typing in a few simple keywords, like 'sleeping bags,' 'ski helmets,' or 'fly fishing rods', or shoot for something more specific, like 'Columbia Ghost Whisperer Hooded Down Jacket.' Try shopping by category using the convenient drop-down menu that features more specific links arranged by brand, gender, and activity.
The drop-down menu is also where you'll gain access to Outlet savings with separate categories for men, women, kids, and specific types of gear for activities such as fly fishing, biking, snowboarding, skiing, hiking, paddling, and camping. Backcountry.com is also known for connecting customers to exclusive lines and top-selling brands that include the North Face, Patagonia, Marmot, Arc'Teryx, Burton, Black Diamond, Spyder, Canada Goose, and Columbia.
Past customers who sing their praises for Backcountry.com often speak of excellent customer service experiences which include convenient live chatting; the ability to locate sizes and colors that seem "impossible to find anywhere;" and speedy delivery of goods.
To quicken the arrival of your purchases, Backcountry.com ships orders from two distribution centers in the United States; one in the West (Salt Lake City, Utah) and another in the East (Christiansburg, Virginia). With an office in Costa Rica, the company has also laid roots in Portland, Oregon, which serves as the location for Motosport Headquarters; and in Germany, where you'll find the Bergfreunde.de Headquarters serving the European outdoor retail market.
And, what better company to turn to find the best gear and expect advice than one with corporate headquarters surrounded by endless trails, mountains, and outdoor pursuits. The main hub of Backcountry.com is located in Park City, Utah, in an area rated Best Town Ever in 2013 by Outside magazine. Simply put, Backcountry.com knows its stuff….and definitely has experience on how to make a customer beam with excitement and satisfaction after shopping their extensive selection of goods.
In addition to providing customers with competitive prices on their ever-changing stock, Backcountry.com also offers a price-match guarantee based on published prices from competitors in the U.S. (for identical items), as well as credits customers the difference for purchases already paid for on identical items that the company puts on sale within 30 days.
Another way to save money on essentials for a ski trip with the family (or any other outdoor activity calling your name this spring, summer, fall or winter) is to use a Backcountry.com coupon. When shopping the site, don't forget to pair one of Giving Assistant's promo codes with the already competitive prices of Backcountry.com to not only lower the total cost of your order, but to also perform your own bit of social good through your purchases with this company.
How Backcountry.com Gives Back
As well as making a difference within the outdoor community by sponsoring athletes, Backcountry.com also runs various employee-managed organizations and volunteer programs which give back to their region and beyond.
The Green Team devotes its time to environmental causes, while the Women's Leadership Coalition supports females in Backcountry career endeavors. The company also lends a hand to the Utah Avalanche Center, Salt Lake Climber's Alliance, the Salt Lake Climber’s Alliance, and the IMBA (International Mountain Bicycling Association).
Backcountry.com's checkout process also includes the option for customers to voluntarily donate $1 to the Nature Conservancy, which conserves land and water. 100 % of that donation is transferred to the Conservancy.
How to Redeem a Coupon Code at Backcountry.com
After adding your desired items to the online 'shopping cart', you will redeem Backcountry.com coupon codes during the checkout process. Below is a snapshot of what to expect:
- Choose a shipping option out of Economy (5-10 days), Standard (3-5 days), Two Business Days, or Next Business Day.
- Click on 'Proceed With Order.'
- Express checkout requires a sign in, while Guests can continue by entering their billing address.
- Choose a shipping address.
- Select gift options, when applicable.
- Choose 'click here to redeem' to enter your Redemption Code (coupon code).
- Verify your Payment method and Information.
- Check the box to give an optional $1 donation, if so desired.
- Add or edit your cart before clicking 'Submit Your Order' to complete the transaction.
Keep in mind that your Backcountry.com coupon code is not entirely redeemed until after clicking 'Submit Your Order,' which is the final step towards completing the checkout process. You can still add more awesome items to your cart even after the code has been entered. Once again, the code is redeemed only after clicking 'Submit Your Order.'
Backcountry vs REI vs Moosejaw Comparison
Shoppers of Backcountry.com may also frequent similar online outdoor retailers to take advantage of the best prices and find sold-out inventory. REI and Moosejaw are often compared to Backcountry.com with some key observations mentioned below:
Overall Selection of Goods
Backcountry.com is known in the outdoor gear world for carrying one of the longest lists of brands and hard-to-find gems in the industry. If you can't find an item at another online retailer, chances are Backcountry.com offers it. With a large inventory offering plenty of choices to ponder (including hot sales on discontinued models), the company also keeps sought-after rarities and European brands in stock, such as Filsen, Rab, Helly Hansen, and Peak Performance, which is just one exclusive brand offered through the store that also joins the likes of Norønna, Houdini, Stoic, and their own signature line of goods and apparel.
Moosejaw specializes in outdoor recreation gear and clothing that primarily accommodates the needs of hikers, campers, kayakers, rock climbers, backpackers, snowboarders, cyclists, runners, skiers, and fitness enthusiasts. The online retail site is stocked with a satisfying variety of items that cater to men and women of all ages, including North Face Denali Jackets for toddlers; Patagonia Baby Down Sweaters; and Lole Women's Jackets. In addition to selling their own line of Moosejaw apparel, the company also satisfies customers with other top brands such as Arc'teryx, Marmot, Mountain Hardwear, and Black Diamond.
REI is a leader in the outdoor gear market both online and offline, and stays stocked with brands such as the North Face, Camelbak, Hydro Flask, Yakima, Garmin and Ahnu, as well as their very own brand of outdoor goods. Additionally, exclusive REI goods are abundant. For example, you'll find an exclusive edition of Anti-Gravity Osprey packs in the Atmos & Auro AG EX series that come with dry sack and raincover. REI exclusively carries the German-engineered GHOST brand of bikes. REI is also the only retailer to offer Keen Liberty ridge boots, a built-in-America product that uses the 'finest materials from around the world.'
Backcountry.com has a reputation for catering to the 'rough and rugged' camper and provides an extensive catalog of numerous high-quality brands that also appeal to the non-adventure seeker. When browsing the options at Backcountry.com, you'll find some of the best brands in the business that represents more than 7,500 goods for the camping enthusiast. Customers may browse a wide selection of clothing, footwear, gear and accessories for camping that include (but are not limited to) the following brands: Camp Chef, Eureka, CAMP USA, the North Face, Burton, and GSI Outdoors.
When the price is right, Moosejaw offers a wide selection of camping gear that includes hiking footwear; tents accommodating up to five or more people; sleeping bags and pads; knives and multi-tools (such as the Leatherman Juice CS4 Tool and of course, a selection of Swiss Army knives); backpacking cookware, and camp food/drinks – from a wide variety of Backpackers Pantry foils to CamelBak Mantra Powder Drink Sticks.
Heralded as one of the largest camping retailers in the world with competitive pricing for camping supplies, REI offers an impressive selection of camping gear searchable by brand, type, price and other features. From hundreds of tents and backpacks to a wide variety of camping stoves and accessories (including gear for dogs), prepare to be easily impressed if you're a camping enthusiast. Exclusive camp-related items are also found at REI, including Big Agnes mtnGLO™ Tents – the first of its kind to provide integrated LED technology.
Customer Service and Free Shipping
Backcountry.com is considered one of the best online retailers for browsing a wide selection of highly-rated outdoor gear, which is accompanied by helpful buyer reviews and customer service representatives trained to encourage and educate shoppers on how to choose items that best fit his or her needs. Free Economy shipping is offered within the lower 48 States or to an APO address for orders totaling more than $50, with the exception of freight or bulky items, like kayaks and bikes. The company's flexible return policy also gives customers peace of mind when making a purchase.
The customer service at Moosejaw is highly rated by consumers, and just like Backcountry.com, they offer a price match guarantee, live chat, and a satisfying return policy that encourages shoppers to buy. The company also offers free Economy domestic shipping on all orders over $49; and all Moosejaw Brand orders over $12 ship for free via Economy. Moosejaw also offers free 2-day shipping on a number of items for ShopRunner members. Another perk that customers look forward to with every order is free stickers and/or 'treats.'
REI's customer service not only scores points through live chat, email and phone, but also provides expert advice with more than 350 how-to videos and articles found on their site. The company also offers a money-back satisfaction guarantee, where shoppers can return REI purchases for replacement or refund within one year of purchase. With retail locations throughout the U.S., customers also benefit from being able to return merchandise in person rather than via postal mail. Additionally, any purchase totaling over $49.99 qualifies for free Standard shipping through U.S. Postal Service (USPS), UPS or FedEx.
Outlet Deals and Stores
All three online retailers offer various outlet deals with discounts on the latest gear and outdoor apparel. Backcountry.com Outlet prices features reduced-price goods for men, women, and kids in limited sizes and colors that have been marked down 60% to 80% off original prices. The company's corporate umbrella is also affiliated with several sister sites, including Steep&Cheap, which provides customers with access to limited-time outdoor gear deals in limited quantities.
Moosejaw Outlet features an array of jackets, gear and other items marked down up to 70% off original prices. REI Outlet has deals for saving big on footwear, new arrivals, and other items. REI also posts Deals of the Day and Deals of the Week for added savings.
Cash Back Opportunities
Those who pay the one-time $20 fee for a REI membership can also save money with exclusive member deals; 10% annual refund; in-store discounts; and other perks. Members are also entitled to apply for a REI Visa Card, where customers receive 5% cash back on REI purchases and 1% cash back on any other purchases.
With Moosejaw, cash back opportunities are earned through a Rewards Point system that customers can use towards future purchase on the site. Shoppers get up to 10% back for every dollar spent on the site (10 points per dollar on regular priced items, and 5 points per dollar on discounted goods). Giving Assistant also offers 3% cash back for MooseJaw shoppers.
Giving Assistant offers cash back for Backcountry.com shoppers, which is money that not only goes back into your pocket, but is also split with the charity of your choice.
Sites Like Backcountry
Here is a list of websites that are alternatives to Backcountry to shop using:
- Bass Pro Shops coupons
- Dicks Sporting Goods coupons
- Under Armour coupon codes
- Foot Locker coupons
- Reebok coupon codes
- Adidas coupon codes
- Eastbay coupon codes
- eSportsonline coupon codes
Backcountry.com Social Media Links
Backcountry.com on Facebook: Like the company on Facebook to give a thumbs up, comment and/or share the latest breathtaking outdoor photos, gear reviews, the release of new apparel collections, product experiences, discounts, potential savings, and sitewide updates.
Backcountry.com on Twitter: Follow the company on Twitter to interact, learn, and be one of the first to know about special promotions and deals. Backcountry.com also shares photos from customers who proudly display one of their 'goat stickers' online, or who submit images depicting some of their awe-inspiring outdoor adventures.
Backcountry.com on Instagram: To view photos hailing from all over the world, follow the company's Instagram feed to see the latest adventures of employees, athletes and fellow outdoor enthusiasts. The feed blends colorfully vivid, professional snapshots of canyons, snow-capped mountains and active pursuits with inspirational words of wisdom; contests; and discount codes.
Backcountry.com on Pinterest: Browse the collection of outdoor-related Pins to find your next piece of equipment, or simple boost of motivation. Take time to view images of Backcountry.com-sponsored athletes; explore sale items; outdoor gear; and Boards dedicated to your favorite sport or activity, such as paddling, climbing, biking, fly fishing, camping, hiking, and yoga.
Backcountry.com on YouTube: Become a part of Backcountry.com's world on YouTube, where you can watch instructional/how-to videos, reviews on outdoor gear, camp guides, on-location features, and store announcements. For shoppers, there are also plenty of videos that highlight the quality, craftsmanship and use of apparel, including jackets, ski pants, and down coats.
Backcountry.com on Google+: Follow the company on Google+ to keep up with the latest videos posted on YouTube, which highlight gear reviews, product use explanations, and store announcements. Here is where you'll also find information regarding Backcountry.com's retail space in West Valley, Utah.
5 Things You Didn't Know About Backcountry
- Outdoor enthusiasts go crazy over Backcountry's free goat stickers, which you can request on their website and are only shipped to residents of the United States.
- One of the most popular videos for Backcountry.com is found on their YouTube channel, titled 'This is Backcountry,' which offers an intense glimpse into the blood, sweat and tears (literally) related to the active pursuits that the online retailer fuels with its high-quality outdoor gear, apparel, knowledge and accessories.
- Backcountry's corporate headquarters sits just north of old town Park City and within a quick pedal or a few footsteps of the Wasatch mountains.
- The company was founded by Jim Holland in 1996.
- On July 1, 2015, TSG Consumer Partners purchased Liberty's stake in Backcountry.